Golang Job: Developer Support Engineer - (Remote)

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs.

We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Deep learning has enormous promise but developing deep learning models at scale remains extremely complex, time-consuming, and expensive.

At Determined AI, part of Hewlett Packard Enterprise, we are working to change that: our revolutionary open-source deep learning training platform enables deep learning engineers to train better models in less time, to seamlessly share GPU clusters, and to collaborate more effectively.

Our Developer Support Engineers work with our customers every day. They are the main interface between customers and our engineering organization. In this role, you will take on challenging issues that our customers face, working together with other engineers towards a resolution.

As a Developer Support Engineer, you can shape our customers' experiences with our products, as well as help define our support processes. You should be comfortable where systems, deep learning, customers, and engineering intersect.

Requirements:

• Strong skills in at least one scripting/programming language (preferably Python).
• Very comfortable with Unix/Linux systems.
• Able to dive into code, handle customer escalations, and drive to resolution in a timely manner.
• Strong problem-solving and analytical skills.
• Excellent communication skills, both written and verbal, with a focus on documentation.
• Demonstrable focus on the customer, including the ability to see past individual break/fix incidents to understand the customer’s setup and requirements, and the ability to build relationships with customer engineers.
• Ability and desire to occasionally work in the Determined codebase to tackle bug fixes, supportability improvements, and features.

Preferred:

• Bachelor's or master's degree in Engineering, Computer Science, or similar.
• Minimum of 5 years + experience.
• Experience with containerization technology (Docker, etc.).
• Experience with relational databases.
• Experience writing or ingesting REST endpoints.
• Theoretical knowledge of machine learning is desired, but not required.
• Knowledge of at least one cloud provider (AWS, GCP, or Azure).
• Curiosity/interest in continuous learning to stay at the forefront of challenges that can be addressed through AI.

Our Engineering Process:
We use two-week engineering sprints to strike the right balance between execution and evaluating priorities. We structure our collaboration around projects: The project lead is an individual contributor directly responsible for the execution of the project, including planning the technical solution, coordinating work with other engineers, and communicating progress to stakeholders.

Engineering managers ensure project leads at all levels of their careers have the support and guidance they need to fulfill these responsibilities effectively.

All code is reviewed by members of the team, following a specific set of guidelines to reduce ambiguity and drive to shipping efficiently.

Check out how we review code on our public repository.

Technical Stack:

• Linux
• Python
• Golang
• React
• TypeScript
• TensorFlow
• PyTorch
• Keras
• Docker
• Kubernetes
• PostgreSQL

At HPE, we’re:

• Ranked 19th on Fortune’s 2022 list of 100 Best Companies to Work For.
• Ranked 7th on Newsweek’s list of America’s Most Responsible Companies 2022
• Named a Best Place to Work for Disability Inclusion for the sixth year in row

At HPE, our goal is to provide equal opportunities, flexible work-life balance. Aligning with HPE’s technical career path, HPE offers you both vertical and horizontal growth. If you are looking for challenges in an exciting, supportive, and international work environment, then we definitely want to hear from you.

Continue the conversation by clicking apply now below, or directly via our Careers Portal at www.hpe.com/careers

Join us and make your mark!

#Ireland